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Cancellations, no-shows and late arrivals

One of the more challenging parts of running a service business is deciding how to handle last-minute cancellations, missed appointments, and late arrivals. I aim for thoughtful fairness. The new policies are below. I’m usually happy to be flexible about the policies when illness or emergencies strike. No doubt, if we’re working together, you will be someone who is respectful of my time, so this won’t be an issue.

Cancellation Policy

I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policy will be honored.

Failure to cancel prior to 24 hours before the start of the appointment time will result in a charge for 100% of the scheduled appointment price. 

Ideally, you’ll give me closer to 48 hours notice when possible. I trust your judgment and consideration. Should I need to apply the cancellation policy, you will be invoiced via email and this amount must be paid prior to your next scheduled appointment. If you have pre-paid your appointment then the charge will be processed for the full amount.

Late Arrivals

If you arrive late, your session may be shortened or canceled. You will be charged the full amount of the scheduled session.